Fresh Baby - Sole Source Logo
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Ordering & Shipping FAQ

We value the importance of personal service which is why an Account Manager will be assigned to work with you! Call (231.348.2706), live chat here on the website, or email accountservice@freshbaby.com, let us know the state you are located in and we can connect you with your Account Manager.

For self-service, view our product gallery and simply add items to your cart. When done browsing, you can begin the checkout process. After entering shipping information, you will be prompted to login or create an account. Once submitted, your request will be sent to your Account Manager, who will create and email a formal sales quote for approval.

If prefer you can always call (231.348.2706), live chat, or email your Account Manager with a quote request or any additional questions. We’re happy to help!

Whatever is easiest for you! Your Account Manager will send you a formal sales quote for your order.

  • You can print, sign, scan, and return via fax (888-747-3247) or email.
  • Or approve online. Online approvals require a digital signature and terms indicated (net 30 or credit card). If you select credit card, you can complete the payment after the quote is approved. 

We offer volume discount pricing. Simply put, the more pieces of a product you order, the lower the cost. English and Spanish versions of the same product are combined for the best volume discount. The total cost of an order is calculated by adding the product line item totals (less discounts) and the cost of shipping.

When you speak with your Account Manager or place an online quote request, please share the promo code. The sales quote will be developed using the promo code discount. Please note that sale prices are not always reflected on the website or in your cart.

Shipping is calculated by weight, total number of cartons and shipment destination(s). We aim to offer the lowest shipping cost possible. If an order is shipping by truck, we include lift gate service and inside delivery.

Yes, we ship to multiple locations. If needed, your Account Manager will describe the logistics of this method of shipping.

As long as your item(s) are in stock your order will ship from our warehouse within 1-3 business days. You will receive an email with a tracking number (UPS shipments) or Bill of Lading (truck shipments) once the order is picked up by the carrier. Backorders will be processed when inventory is back in stock.

Please note that unique customization services like stickers or hang tags take additional time to be designed, printed and applied.

Yes, we provide links to our Sole Source letter and certifications with each sales quote. A W-9 can be provided upon request.

Please reach out directly if you need any other documentation for procurement.

Yes, we accept purchase orders from government programs. We extend terms of net 30 days.

Yes, we accept American Express, MasterCard and VISA on any order below $5,000. Talk to your Account Manager if you need to use a credit card on an order over this limit.

We stand behind our products. If there is a problem with your order, please contact your Account Manager to discuss the matter.

We certainly hope you have no issues but if you do, please contact Fresh Baby customer service manager, Cindy Hall, cindy@freshbaby.com or your Account Manager.

Case sizes vary depending on the product size and weight. The case size for each product is listed on the “specifications” tab.

Yes, customization is our specialty! Any of our items can be customized for your program. Our award-winning art department can match your branding and meet your funding requirements, leading to improved program recognition. 

There are MANY customization options available:

  • Looking to add just your logo and your website? No problem. 
  • Want to create your own item from scratch? Let’s talk! 
  • Looking for a quick turnaround? Reach out and we can discuss options. 

There is no cost for customization and no cost to ship to one location.