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Ordering & Shipping FAQ

We value the importance of personal service. You will have an Account Manager assigned to work with you. Just give us a call (231.348.2706), let us know the state you are located in and we can connect you with your Account Manager.

You can call or email your Account Manager with a quote request. If you prefer self-service, you can go to our web site to create a quote request in the products section. Once submitted, your request will be sent to your Account Manager, where they will create and send a sales quote for approval.

Your Account Manager will send you a sales quote for your order. You can either print it out and fax it to 888-747-3247 or approve it online. To approve it online, you will need to sign it and indicate terms (Net 30 or Credit Card). If you select credit card, you will be able to complete the purchase after the quote is approved.

We offer volume discount pricing. Simply put, the more pieces of a product you order the lower the cost. English and Spanish versions of the same product can be combined for a volume discount. The total cost of an order is calculated by adding the product line item totals (less discounts) and the cost of shipping.

When you speak with your Account Manager, please share the promo code. The sales quote will be developed using the promo code discount. If you are creating a quote request online, there will be a field in your cart to enter the promo code.

Shipping is calculated by weight, the number of cartons and shipment destination(s). We aim to offer the lowest shipping cost possible. If an order is shipping by truck, we include lift gate service and inside delivery.
Yes. We do ship to multiple locations. If needed, your account manager will describe the logistics of shipping to multiple locations.

A W-9 can be provided upon request.
We provide a link to Sole Source documentation and certifications in the email for each sales quote.

Additionally, the Sole Source Letter can be viewed online:

Yes, we accept purchase orders from government programs. We extend terms of net 30 days.

Yes, we accept American Express, MasterCard and VISA on any order below $5,000. Talk to your Account Manager to use a credit card on an order over $5,000.00.

We strive to ship orders in 1-3 business days after the day they are received. Once your order has shipped, our customer service manager will email a ship notice with the tracking details.

We stand behind our products. If there is a problem with your order, please contact your Account Manager to discuss the matter.

We certainly hope you have no issues but if you do, please contact Fresh Baby customer service manager, Cindy Hall, [email protected] or your account manager.

Case sizes vary depending on the product size and weight. The case size for each product is listed on the “specifications” tab.

Yes. Customization is our specialty. Our in-house design team works with you to customize our products to meet your program needs and messages. There is no cost for customization and no cost to ship to one location.